Shipping and return policies for Dreamdark

Shipping Info
United Kingdom.
Shipping to UK & Northern Ireland is FREE on orders over £50

All orders will require a signature upon delivery

Items will be shipped speedily, as we are a social enterprise we may be helping people to learn about logistics as such it may take between 3 to 5 days for your order to arrive. We will keep you updated on your orders progress. The complete bike will be shipped in its original box, and must be assembled by a bike shop or qualified bike mechanic to validate warranty

If you have any specific shipping requests, please leave a note in the notes box at checkout and we will work to accommodate them.



International Shipping.
**All international sales final**

Please Note: The complete bike will be shipped in its original box, and must be assembled by a bike shop or qualified bike mechanic to validate warranty. All bikes will be shipped free throughout the EU, other orders will have shipping charged, please contact us before ordering and we will get you an exact quote.

Your country may require you to pay import fees, customs, duties, and value added taxes (VAT), etc. which is not included in the price and shipping cost listed on our website. These charges are the sole responsibility of the customer.

We do not ship to the following countries; Africa, Russia, South & Central America

Europe - Shipping is sent on a tracked service, taking 3-5 days.

Channel Isles & Ireland, Belgium, Luxembourg, Netherlands, France Germany, Denmark, Monaco - Shipping on bikes is free, all orders are £5
Italy, Spain, Portugal & Greece - Shipping on all orders is £10.00
Austria, Czech Republic, Finland, Hungary, Lithuania, Norway, Poland, San Marino, Slovakia, Slovenia, Sweden & Switzerland - Shipping on all orders is £15.00
Bulgaria, Canary Islands & Gibraltar - Shipping on all orders is £20.00
Estonia, Latvia, Malta, Romania & Turkey - Shipping on all orders is £25.00

USA & Canada - Shipping is sent on a tracked service, taking 7-10 days.

Please contact before ordering and we will discuss your requirements and ordering process.

Your shipping costs will be calculated at checkout based on the items you order. We have 4 shipping rates available. All weights are Volumetric.

Up to 2kgs: £39.95 (small parts/orders)
2-5 kgs: £49.95 (medium size orders)
5-12 kgs £74.95 (frames and medium size orders)
12-30kgs: £129.95 (complete bikes and larger orders)

Far East, Australia & Asia - Shipping is sent on a tracked service, taking 7-10 days.

Your shipping costs will be calculated at checkout based on the items you order. We have 4 shipping rates available. All weights are Volumetric.

Up to 2kgs: £64.95 (small parts/orders)
2-5 kgs: £84.95 (medium size orders)
5-12 kgs £132.95 (frames and medium size orders)
12-30kgs: £234.95 (complete bikes and larger orders)
Return Policy
Returns Policy
We want you to be completely satisfied with your purchase. You have given us your money and we know how hard that was to earn, now we want you to be able to use your new purchase with confidence. If you decide that the product you purchased is no longer required, not the right item or you simply wish to return it you can do so. We accept returns for exchange or a refund within 30 days of the original purchase date. Providing the product is unused, in its original packaging and accompanied by a receipt.

To return or exchange a product, please use the blue "Message Us" box to your right, just hovering there eagerly awaiting your touch. You will need to have your order number and we may require a receipt or proof of purchase.

Returned items will be reimbursed the full purchase price upon receipt at our address. Returned items can also be exchanged for store credit.

Our policy lasts 30 days. After 30 days, sadly, we can no loner offer an exchange or a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable).Any item not in its original condition, is damaged, or missing parts for reasons not due to our error


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you have been approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 2 working days. This make take another few days to actually show in your bank account, please be patient.

Sale items
Only regular priced items may be refunded, sadly, sale items cannot be refunded.

Sold as seen

Occasionally we may sell display items with minor cosmetic damage, these are asold as seen and can not be refunded for the highlighted cosmetic issues.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please message us on the blue "Message Us" box.


Shipping
To return your product, you should mail your product to: Sultry Bike, Burnside Cottage, Chartershall, Stirling, FK7 8HF, UK. Please, clearly mark the box 'Returns'

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping on the original order will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.